About Us: Cash Converters is a renowned global brand with a robust presence in South Australia. With ownership of four franchisee stores, we specialize in purchasing stock from the public, offering pawnbroking loans, providing various personal finance solutions, and leading the market in the sale of second-hand goods both in-store and online. Key Responsibilities: As a Customer Service Manager, you will: Lead and oversee our team of Customer Service Representatives, ensuring exceptional customer service operations. Collaborate with managers in other departments to address customer complaints or concerns effectively. Provide comprehensive training and guidance to staff, fostering consistency across all stores. Develop and execute strategies to drive growth and profitability, embracing innovative ideas. Maintain and exceed excellent customer service standards. Minimum Requirements: Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager. Experience in providing customer service support. Excellent knowledge of management methods and techniques. Proficiency in English. Strong client-facing and communication skills. Advantageous Skills (Not Essential): Certificate IV in Financial Services. Demonstrated experience in retail management. Why Join Us? At Cash Converters, we offer a dynamic and supportive work environment conducive to personal and professional growth. You'll have the chance to make a tangible impact on the business as we explore exciting opportunities. Backed by a globally recognized brand and a dedicated team, your career development possibilities are limitless. Apply Now: If you're ready to embrace this thrilling challenge and lead our customer service initiatives, we invite you to apply through SEEK today. Join us in shaping the future of Customer Service at Cash Converters. Join the Cash Converters family and unlock your potential today