Good Constructions Good Constructions was established by Jolyon and Jayne Good in 1995. For over 25 years, we have specialised in building and renovating high-end custom homes and commercial projects throughout Melbourne and the Mornington Peninsula. Our experience building high-end architectural homes has given us a solid foundation on which to build our Retirement Living business. The Good Constructions team has built up the technical expertise learned from complex buildings and managing large, multifaceted projects. We began working with retirement living operators and managers in 2015. This is now the sole focus of our business, which operates throughout Victoria and NSW Mid North Coast and Adelaide. Key Accountabilities Manage and maintain commercial relationships with existing and new clients. Represent Good Constructions as a key point of contact for allocated clients. Liaise with the GM Operations and Procurement department as required during the tender process for new and existing clients to ensure the best outcome for business continuity and future growth. Resolve client complaints and issues efficiently and in a timely manner and report to management if problems escalate. Attend, as required, pre-start meetings and handover walkthroughs with clients, document findings and clearly communicate any defects to the project team. Document defects and track closeout in SimPRO. Set up documentation in SimPRO for the site team to complete a Good Constructions scope of works. Communicate effectively with clients and internal management by reporting progress and job milestones (start, completion, defects, defect close out) within the KPI timeframe. Provide regular updates to management on client account profiles, including leads, quote submissions, win/loss analysis, and jobs awarded. Prepare and submit minor works and variation quotes using internal, supplier and contractor pricing. Responsible for job workflow from request to scope by the client to quotation, submission, pre-site and on-site administration and closeout. Key Selection Criteria Preferred qualification in Business Management, Customer Service, or related field. Experience in building and construction will be an advantage. Excellent customer relations and account management skills. Proficiency in project planning and scheduling. Able to identify errors and omissions to ensure projects comply with the client's scope. Understand local building codes, permits, and regulations. Strong computer and related software skills. Benefits With our predicted growth, there is an opportunity to expand your skillset and further your career development Work in a supportive environment Employee Support Program Employee award programs Extra leave on your birthday Fast-paced and rewarding work where you can really make a difference. All appointments to Good Constructions are subject to reference checks, pre-employment misconduct screening, national criminal records checks and ‘Working with Children Check.’ Also, NDIS workers' checks may be asked for according to the work and project. With the future predicted growth and current pipeline of work, now is an exciting time to join Good Constructions. If this is your perfect role, click Apply Now and submit your resume. Unfortunately, due to the high number of responses, we can only contact shortlisted candidates.