Outbound calls to update customers on order status Answer inbound calls, emails to allocate work generated Maintain customer data in systems Plan & execute proactive outbound communication to advise customers on status of orders; issues & enquiries until they are resolved to customers satisfaction, Answering telephone/email/inbound communication promptly, allocating the work generated from inbound communication appropriately for ALS, CCP and BMT as required. Maintain customer data in systems so it is up to date for all prospective and current clients Maintain a sound knowledge of products and services, ensuring that you are up to date with any changes and attending training sessions as required for new product launches Need CRM experience e.g. salesforce By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.