Your new employer: Your new employer is a rapidly transforming and growing market leader (15% YOY) with over 5,000 employees nationally. They have one of Australia's top CIO's who has been empowered by the Board and CEO to drive significant IT transformation and investment. They have built a new digital strategy underpinned by innovation and will be almost doubling the size of their current IT team in the next 12 months. As their new End User Computing (EUC) Engineer based on the North Shore, you'll join a mission led, dynamic and friendly culture that thrives on collaboration, inclusion, diversity and their deep sense of purpose. You'll have a lot of fun working for values-driven leaders who care a lot about empathy, humility and the wellness of their employees. You'll join a multi-award-winning company - whose numerous awards include 'Best Places to Work' and 'Employer of Choice for Gender Equality'. You'll have clear direction and feel highly empowered to take full ownership for all EUC services for the company. You'll be developed and mentored, as this company has progressive learning programs for staff with a core focus on providing opportunities for you to reach your full potential and continue growing in your career. You'll also have plenty of time to spend with your family and on your health and wellbeing, as this company strongly encourages work-life balance, flexible working hours and remote working options. Your New Role: Key responsibilities will include: Leading the EUC Engineering Capability in the management of EUC devices (laptops, desktops, tablets) and related IT services; Technical ownership of all EUC services; Develop and maintain SOE capability for asset management, security, patch management, applications packaging and deployment, mobility device management, drivers and software updates; Actively develop automation of tasks carried out by the team with zero touch tools and processes; Working closely with IT Operations to manage, maintain and enhance core infrastructure supporting EUC services; Work with IT Leadership to develop and implement the EUC services strategy and roadmap; Work with IT Service Management to develop and maintain an IT Service Catalogue and supporting processes (e.g. Asset management, Applications IT services, etc.); Meet KPI targets set for the team for incidents, tasks and service requests; Produce artefacts for knowledge sharing and train/mentor fellow employees; and Work proactively and collaboratively with IT teams and external suppliers. Your Skills & Experience You'll have: 2 years as an EUC engineer in an enterprise environment. Ideally you will have broad systems engineering skills; Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills; Solid understanding of ITIL principles and processes; Highly experienced in administration, development and execution of Microsoft Office365 strategies for adoption and deployment; Highly experienced in the development and management of desktop SOE; Strong experience managing desktop Operating System and Application Patch Management; Experience in managing and maintaining Intune infrastructur; SME level knowledge of EUC hardware and Desktop Application platforms; and Strong documentation skills. How to Apply For more information, please call Steven Fulop at u&u Recruitment Partners on 0418 994 446 quoting reference number 35401. Alternatively, to submit an application, please click below. We look forward to receiving your application and assisting you with your job search. Please submit your resume in Word format only.