The Special Access Section within the Therapeutic Goods Administration (TGA) is seeking to engage four APS Level 3 - Administration Officers in an ongoing capacity. The successful candidates will work alongside a dynamic and high-performing team that provide administrative support including data entry, general inbox management and enquiries relating to special access pathways that are administered by the TGA. The key duties of the position include Maintain a basic understanding of Special Access Scheme (SAS) and Authorised Prescriber (AP) legislation, guidance material and standard operating procedures. Undertake data entry of SAS and AP submissions using the Customer Relationship Management (CRM) system with accuracy and efficiency. Manage the SAS and AP email inbox including triaging emails and answering submission-related email enquiries and voicemails/call-back requests. Provide high quality customer service when liaising with external and internal stakeholders including medical practitioners, patients and pharmaceutical industry representatives. Organise and file documentation in a record management system (TRIM) consistent with the TGA Records Management Policy. Perform data retrieval for various internal requests Provide suggestions to senior staff members on work practices for greater efficiencies Assist in training and supporting new staff members. Perform other duties as requested by supervisor or Director.