Join a Global leader as Service/Scheduling Administrator, and become a part of a dedicated team within a fast paced environment. As Service/Scheduling Administrator you will be responsible for proactively engaging in activities to achieve service levels and continuous improvement objectives. Client Details Our client are a leading provider of essential systems, equipment and services spanning more than two centuries. Description As Service/Scheduling Administrator your duties will include but are not limited to: Directly coordinating and planning the daily activities and work of all Field Service Technicians Scheduling daily and in advance all work to technicians and or additional equipment for reactive and planned calls to ensure first time fix [right tech/skill/right site/right tools, in accordance with legislated tolerances, SLA's & KPI's. Adhering to national standard processes and or customer bespoke processes for daily activities including a first call resolution mindset where applicable on all inbound/outbound calls/emails, customer retention, customer disputes, scheduling, invoicing, purchasing, portal management, call logging and contract data management/integrity. Assessing and solving problems and remedying underlying cause to reduce or remove recurrence. Provide support to colleagues and work collaboratively with all stakeholders to improve and enhance activities as customer and business requirements change. Profile To be successful in this role you will demonstrate the following: At least two years prior experience working in a fast paced Service Administration or Scheduling role. Ideally, experience in a service orientated business. The ability to understand situations and solve problems by breaking them down and thinking about them in a systematic and logical way. The ability to work, and to get others to work, co-operatively and collaboratively with others. Ability to meet and exceed KPI's Ability to multi-task, time management skills essential. Proven ability to coordinate and facilitate key stakeholders (internal & external customers and suppliers) Professional verbal and written communication skills. Pronto system knowledge highly advantageous Job Offer What's on offer? If you are looking for job security and a busy and diverse role, then this is the role for you. Interviews to be conducted immediately - Apply now Alternatively, please email your CV to skye.smithadecco.com.au