The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland. Our purpose is `great care every day'. The role Efficiently operate switchboard equipment by responding professionally to all incoming calls to the hospital, ensuring that the caller is transferred or redirected correctly and in a timely manner. Perform general administrative duties to contribute to the effective daily operations of the Switchboard & Interpreter Services Unit. This will include maintenance of on-call information for medical and allied health staff. Communicate regularly with all departments of the hospital to maintain accurate and current records for effective switchboard operations. Provide basic level support of digital enhanced cordless telecommunication (DECT) and pager equipment for hospital staff. Operate alternative communication systems to regularly liaise with hospital staff in the event of an emergency or security response situation. Exercise judgment and initiative by identifying emergency situations from incoming calls and respond immediately according to emergency code procedures, strictly adhering to protocols and timeframes. Comply with, and adhere to, Queensland Health policies, procedures, standards and legislation relevant to the role and work area. Execute ethical decision-making in the achievement of departmental and organisational objectives. Prioritise workload effectively and perform duties responsibly in the absence of supervision. Participate in a 24-hour roster, 7 days a week. Benefits Salary rates between $46.35 - $51.54 p.h. (casual rate) (AO3) 12.75% employer superannuation contribution Other employment benefits may include: salary sacrificing options, locality allowances, employee wellness and assistance programs and access to corporate discounts Role requirements This position will require the ability to work varied hours in compliance with operational hours of the Switchboard Services Unit. This position is casual and will require being contactable outside of business hours for available shifts. For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description. Townsville North Queensland Interested? Contact: Nakoma Coutts on 07 4433 1008 Apply ONLINE by: Thursday 18/04/2024 https://smartjobs.qld.gov.au/jobs/QLD-TV555207 Unsolicited resumes from recruitment agencies will not be accepted.