We are seeking an experienced ServiceNow Administrator who is eager to apply their technical skills in a fast-paced, complex environment. In this role you will maintain, upgrade and manage our ServiceNow environments. You will diagnose and resolve problems quickly, and be able to communicate outcomes with technical and business users. You will have a deep understanding of the ServiceNow platform, and will work closely with development teams to ensure smooth, timely configuration and maintenance. We will provide training, support and mentorships to develop and grow your skills to further your career. The role includes an on-call roster for out-of-hours technical response. If you have ServiceNow skills at L4-L6 or an interest in becoming a ServiceNow specialist, please consider applying for the L4-L6 DEVOPS & SysAdmin role also currently advertised. If you are a L6, you may wish to apply for both the L4-5 DEVOPS & SysAdmin role as well as this EL1 role. The key duties of the position include Key Responsibilities and Tasks: The successful candidate will be responsible for: Management and maintenance of our self-hosted ServiceNow environment, including core ServiceNow modules and custom-developed applications. Maintaining integrations between ServiceNow and other corporate applications Identifying and remediating Level 3 support issues raised by technical and business users. Contributing to the regular agile planning and prioritisation processes within the team and branch