Do work that matters The Business Banking Contact Centre supports a range of business customer's financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers. See yourself in our team As a Business banking Associate, you'll be the friendly voice our business customers hear when the contact us via phone. You will assist business customers manage their day-to-day banking, provide technical support for their merchant facilities. This is a fast paced, phone based role and you will work across a diverse breadth of enquiries What we are looking for Previous customer service experience and exceptional customer service skills is essential Finance experience or an interest in banking is desirable Someone who thrives in a busy environment Having a resilient nature is essential in this role The ability to master different technologies and multitask Roster Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates 7 days a week between the hours of: 7.00am - 8pm You will need to be available to work weekends on a regular bases (every 3-6 weeks) Training commences Monday 20 May 2024 with all new starters undergoing 4 weeks of mandatory full time training in the office Monday to Friday 9-5pm. Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year. Working with us: Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 20/04/2024