Lead logistics & vendor relations for a top confectionery brand in North West Sydney as our Logistics & Customer Service Manager Who We Are: At Employal Recruitment, we pride ourselves on fostering a culture of collaboration, growth, and excellence. As a boutique recruitment agency specialising in manufacturing and supply chain, we are dedicated to matching top talent with exceptional opportunities. Company Overview: Employal Recruitment is proud to collaborate with a global market leader in the confectionery industry, renowned for their diverse range of delightful treats enjoyed by consumers for over 100 years. Combining tradition with innovation, our client maintains commitment to excellence in both product quality and customer satisfaction. About the Role: We are seeking a dynamic individual to join our growing business as a Logistics and Customer Service Manager. In this role, you will be responsible for overseeing the efficient operation of our logistics department at our national office in North West Sydney. Your primary objective will be to ensure the timely delivery of products to customers, all while reducing costs and upholding the highest standards of service excellence. The ideal candidate will possess a strong understanding of international supply chain operations, hold exceptional leadership skills and have a customer-centric mindset. If you thrive in a fast-paced environment and are passionate about delivering exceptional logistics solutions and customer experiences, we want to hear from you Key Responsibilities: Manage and maintain relationships with logistic service providers (3PL & freight forwarder) to improve overall business performance. Proactively anticipate, identify and eliminate logistical challenges to optimise efficiency. Supervise domestic logistics budget and identify opportunities for cost reduction. Responsible for inventory management, weekly stock reconciliation and resolution of discrepancies. Oversee international shipping process, ensuring customs compliance for over 280 40’ refrigerated containers annually. This includes managing container loading quality and coordinating container unloading schedules and procedures. Manage damaged stock repacking process as part of 3PL warehouse management. Administer landed cost allocation within the ERP system Prepare and distribute monthly sales management reports and logistics KPI reports. Conduct monthly calls with Global Logistics to discuss work targets and participate in quarterly calls with logistics managers to exchange best practices. Promptly escalate cost, distribution, and shipment concerns internally. Calculate and communicate logistic spend accruals to the accountant. Participate in the annual Finance audit. Develop and implement strategies to improve logistics & customer service processes and streamline operations. Mentor and develop one direct report, fostering their growth and development within the organisation. Requirements: Degree and or APICS qualification is desirable Strong understanding of international supply chain operations, business administration and operations management. A hands-on management style with a collaborative approach to teamwork, capable of leading by example and driving results. Excellent communication and interpersonal skills, with a customer-centric approach. Strong financial skill set for budgeting and reporting purposes. Genuine passion for the industry and a drive to continuously improve logistics and customer service processes. Benefits: Flexible hybrid work model promoting a healthy work/life balance. Opportunities for professional growth and development, with support for further training and skill enhancement. Convenient location near public transportation, with onsite parking available for added convenience. How to Apply: If you are an experienced Logistics & Customer Service Manager or are looking to advance your career in logistics, we want to hear from you Please submit your resume and a cover letter outlining your relevant experience to: Contact Name: Deirdre Keane Email: deirdreemployal.com.au Phone: 0489 922 585