Why this role mattersThe Salvation Army is one of Australia's largest providers of alcohol and other drug services. We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services).About the roleWe are seeking a values-driven and proactive Case Worker to provide efficient day to day service delivery through education, interventions, group work, assessment, referral and case work within a recovery orientated and person led service environment.You will successfullyDemonstrate commitment to an environment that values continuous improvement and innovation in the delivery of high-quality servicesProvide services either face to face, office-based or at an agreed safe location, in group settings, by telephone or digitally as well as with outreachAcquire and maintain a good working knowledge of referral and support options for participantsRespond to new referrals, explain the purpose of the service and undertake assessments to identify risks and jointly determine priority needsWork collaboratively and professionally with other servicesThis is a casual position based at the Townsville Recovery Services Centre in Rowes Bay. Salary and conditions are in accordance with Social, Community, Home Care A Disability Services Level 4 Award.You will haveMinimum of Diploma level qualification in a relevant discipline, and knowledge of AOD/Gambling, Community Services and Health SectorsA current QLD Drivers LicenceDemonstrated experience and skills in working with those impacted by substance abuse and mental health conditionsExperience and knowledge of Aboriginal and Torres Strait Islander cultural systems and protocols and the ability to communicate effectively and respectfully with Aboriginal and Torres Strait Islander PeopleExperience in effective case management and facilitationExperience working with people from culturally and linguistically diverse backgrounds and religionsWhat we offerAs a registered NFP we offer our eligible employees real and meaningful benefits such as;NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)Flexible working conditionsHealth, fitness and financial discounts / benefitsPaid parental leave - 12 weeksUp to 8 weeks leave per year through our purchase leave schemeUp to 5 days paid leave per year to 'volunteer' in a TSA program or activityPurpose driven career which has positive social and sustainable outcomesEmployee Assistance Program - Independent confidential counselling service;Opportunity for career development;An inclusive culture of dedicated, passionate and professional team membersPositively supporting and impacting the lives of others through your career contributionAbout Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.How to ApplyIf you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.Applications will close as soon as a suitable candidate is secured.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration.