Exciting job with international defence contractor - 8am to 4pm with 2 WFH days - Murarrie Your new company Hays has partnered with a well-known international defence contractor who is looking to bring their business onto Australian soil. This organisation is a leader in their field and offers a stable working environment, onsite parking and excellent career growth. Due to this growth, this large and internationally recognised company based in Murarrie is seeking 2 Customer Support Administrators to join their team on a full-time basis. Your new role In this truly hybrid role between customer administration and data management, you will be reporting to the Operations Manager and be responsible for providing exceptional customer support through first line support to their customers, as well as validating and managing customer data. Some of your key responsibilities will be: Building a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process Validating online questionnaires with close attention to detail and with reference to standard processes and procedures Accurately logging and updating customer records on the status of their questionnaires Advising and processing fee payments for new and renewing customers. Liaising and supporting customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription Providing accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our customers Being the first line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on questionnaire application and process status What you'll need to succeed Ultimately, you'll be someone who is professional, adaptable and reliable. You will be an excellent communicator with strong interpersonal skills that can communicate with a diverse range of people and an exceptional eye for detail. It is essential that you have the following: Previous experience working in a customer-focused environment Comfortable handling inbound calls and making outbound calls when required Working knowledge of data management and data analysis Demonstrable experience of process improvement Proven track record of working to deadlines and targets Ability to adapt to the needs of a growing business What you'll get in return Known as an employer of choice, our client is a well-established and stable business with offices internationally. A true leader within their field and conveniently located in Murarrie, this is a temporary to permanent opportunity that requires a can-do attitude and the ability to work in a fast-paced environment. This is a great opportunity to further your skills in administration and work within a dynamic and supportive team. This is a full-time temporary to permanent position offering 25 days of annual leave once permanent, hybrid working arrangements with up to 2 days work from home once established and a salary up to $70,000 superannuation. What you need to do now If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Peta Garland on 07 3349 4355 for additional information. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2855477