Infrastructure People are seeking a Customer Service Officer to join a thriving, industry leader in the quarried materials sector based in Parramatta Infrastructure People are looking for a highly motivated and customer-focused individual to join our client (based near Parramatta ) as a Customer Service Officer in the industry of quarried/recycled materials. This role is crucial to their mission of delivering exceptional customer service, handling inquiries, and maintaining their reputation as the number one supplier of materials. The Customer Service Officer will be responsible for handling inquiries, managing and processing orders, resolving issues, and ensuring customers have a positive experience while interacting with the company. This is a great opportunity for a Customer Service person who is looking to grow within a business by having the option to develop into an Account Manager position. Qualifications: Construction background (preferred) Great customer service and interpersonal skills Strong communication skills both written and verbal Ability to build and maintain strong customer relationships. Strong problem-solving and decision-making abilities Strong attention to detail Ability to remain calm and composed in challenging situations Ability to work collaboratively and autonomously Strong organisational and time management abilities. Benefits Career Growth Opportunities: We provide on-going training and development courses where employees can develop their skills and advance their careers. Company Culture: Our company values teamwork, diversity, and inclusivity. We foster a positive and supportive company culture that encourages employees to collaborate, innovate and grow. Team Culture: Our company believes in creating a good team culture, we frequently conduct team lunches and events. Health and Well-Being: We offer all our staff and their immediate family access to our employee assistance program. This service includes mental health, financial coaching, and a range of other services.