Job Description What it means to be a part of our team: Fully paid comprehensive training: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques Learn while you earn : You will be eligible to complete a Cert III in Business, during work hours, fully paid by us WFH Options : After you've practised what we teach, you can work from home 2 days per week Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business Be a part of the TSA Way: You'll be rewarded, recognised and a part of a business that knows how to have fun Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates What you'll do: Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution Provide expert advice and troubleshoot technology faults that customers might be facing Provide empathy and understanding to your customers through effective communication skills Take ownership, have confidence in your ability to de-escalate any customer grievances Be available when our customers need us, flex to the hours that are required