The Commons We are seeking a full-time Cafe Assistant to join our team in our George St Canteen Work closely with the team to ensure excellent customer service and assist in the preparation of food, coffee/beverages, and ordering & more About the Role We are seeking a full-time Café Assistant to join our team in our George St Canteen The Café Assistant will work closely with the team to ensure excellent customer service and assist in the preparation of food, coffee/beverages, and ordering. You will have a wide range of responsibilities to maintain the quality of our space and offerings. Play an integral part in maintaining our fantastic customer service standards while providing high-level service to customers. All rostered shifts will be between Canteen operating hours of Monday-Friday between 7:00am-4:00pm. We are looking for candidates who live & breathe our values: Putting members first Fostering community Working together as a team Constantly learning and growing About you You will bring prior café/restaurant experience, preferably serving a multitude of functions as a barista or wait staff. Some skills we are looking for include: Similar barista/wait experience in a restaurant or café (highly desired) Experience in food preparation (sandwiches) Experience in monitoring and ordering for a venue Knowledge of coffee and ability to make various types of beverages Excellent communication and customer service skills Ability to respond to various orders and queries from customers Motivated and looking to broaden experience in the food industry Experience working with La Marzocco coffee machines (highly desired) Key Responsibilities CUSTOMER SERVICE/HOSPITALITY Provide excellent customer service to new and existing members of the space Handle customer enquiries and provide general wait assistance Efficiently handle customer complaints and apply conflict resolution when required Maintain the high customer service standards of The Commons CAFE Provide general barista support to the Lead Barista, including: Taking and preparing orders Monitoring stock/products Adjusting grinder Upkeeping hygiene standards Maintain cleanliness of the space including preparation of tables, cleaning café equipment, handling rubbish accordingly and other tasks as required Ensure all machines and utensils are in pristine condition and reporting any faults to the Lead Barista Maintain a safe working environment for all staff and customers WORK HEALTH AND SAFETY Conduct and maintain safe work practices by enduring WHS standards are adhered at all times. Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment. VALUES All actions, conversations and behaviours are to display behaviours that reflect the philosophy and values of The Commons. If you believe you fit the description and can thrive in an exciting and friendly environment, hit the apply button