Our client, the world's largest manufacturer of food waste disposal units and renowned brand for filtered water taps, is seeking a passionate and experienced Customer Service Officer to join their team in Mount Waverley Client Details Our client is a leading manufacturer in the food waste disposal unit and filtered water tap industry, with a global presence and a commitment to excellence in product quality and customer service. Description Handle inbound calls, addressing customer queries promptly and ensuring outstanding issues are followed up. Monitor and action group mailboxes efficiently. Process sales orders accurately and troubleshoot any order-related issues. Manage inventory logistics to ensure timely fulfillment of sales orders. Coordinate with external warehouses to maintain optimal inventory levels and conduct stock takes. Manage spare parts ordering and inventory management. Liaise with internal and external stakeholders for efficient SAP system maintenance and B2Be interactions. Oversee office supplies and equipment maintenance, including the phone system. Maintain databases for resellers and handle external communications such as price changes and closures. Provide quotes for the sales team and manage credits and returned stock. Profile Previous experience in customer service, preferably in a manufacturing or related industry Proficiency in SAP and other relevant software systems is preferred but not essential Strong organizational and communication skills. Ability to troubleshoot and problem-solve effectively. Attention to detail and accuracy in data entry and order processing. Proactive attitude and ability to work well both independently and in a team. Available to work Monday to Friday of hours 7.30am to 4pm Job Offer Along with a really friendly work environment , our client can offer Competitive salary Opportunity to work with a globally recognized brand in the manufacturing industry. Parking available onsite If you are interested in this unique opportunity, please APPLY NOW by submitting your resume.