Join our team as a Café Team Leader at our Food by WHSmith Port Macquarie site Elevate the art of customer service in our cafe, where you'll lead a team to create an atmosphere that turns regulars into raving fans Exciting opportunity to develop your leadership skills. Casual position available About Us WHSmith is a historic British retailer focusing on news, books, and convenience, and more recently Café operations across Australia. Our retail stores are located in some of the busiest and most exciting airports in the country, and our food sites in some of the busiest hospitals. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed. About the Role As a Café Team Leader, you will be responsible for overseeing the daily operations of our café, and ensuring that our customers receive the highest level of service. Responsibilities include: Training team members in store processes and procedures. Maintaining a clean workspace in accordance with Food by WHSmith hygiene Standards. Reporting and communicating necessary information and feedback to the Store Manager regarding any and all aspects of store operations. Assist in the preparation of both food and beverages/coffees. Undertake adhoc banking duties. About You The ideal candidate for this position will have the following: 2 years of supervisory experience Bubbly and enthusiastic personality Strong knowledge of general café operations Barista experience Ability to lead and run a shift Understanding of till reconciliation and cash handling Exceptional time management skills and reliability Flexible availability on weekends & evenings You will be a natural leader with excellent soft skills, and be able to inspire and motivate your team to deliver exceptional service and maintain high standards. If you're ready to dive into this exciting opportunity and be an integral part of our cafe's success, apply now Our Commitment to Diversity and Inclusion WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process. Please note, only shortlisted applicants will be contacted.