About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training. Your Opportunity As the Café Supervisor, you will: Effectively manage the day to day operations of the café to achieve educational and commercial outcomes and deliver an outstanding customer experience. This position reports to the Operations Manager, Faculty of Business, Educations, Hospitality and Language (BEHL) This is a Permanent Full Time opportunity. The position will be based primarily at Robina however you may be required to perform work at other TAFE Queensland campuses. Key Responsibilities Ensure an outstanding customer experience by: managing Me&U and customer enquiries professionally and efficiently; actively seek customer feedback and liaise with the service and kitchen staff to ensure feedback on menus and upcoming specials are communicated to the Demi Chef and Operations Manager; conduct pre-shift and/or pre-service briefings with all relevant staff; liaise with TAFE Queensland staff to arrange internal catering for events as required. Function in the capacity of a café all round staff member in the day to day operations of the cafe. E.g. front of house, back of house including Kitchenhand duties. Work with the Director of Faculty to ensure that the café provides a seamless student experience, providing high quality learning outcomes whilst maintaining commercial viability and an excellent customer experience. Report to the Operations Manager with regard to labour hire needs, staffing & student concerns, customer feedback, outside catering, daily sales and other requirements as necessary. Supervise staff, which will include students, on each shift for the café ensuring that service, uniform and grooming standards are adhered to. Provide guidance to staff and students in the use of the Point of Sale and Me&U system and how equipment is used in the front of house. Provide orientation and ongoing coaching to front of house staff and students at the café. Manage the Point of Sale system daily, reporting sales and balancing the till Manage the ordering of café supplies in line with budget requirements Consider the United Nations Sustainable Development Goals and incorporate sustainable practices into all aspects of the role and service delivery. Model and actively promote an ethical and safe work environment that supports a culture of best practice regarding health, safety, wellness and sustainability. How you will be assessed The ideal applicant will be someone who has the following key capabilities: Demonstrated experience in managing a team in a busy fast paced venue. Proven experience in building and sustaining productive internal and external relationships and working collaboratively. Experience in managing Point of Sale systems and in coaching others on how to use them. High level communication, coaching and customer service skills. Highly Desirable Requirements Understanding of the United Nations Sustainable Development Goals and the ability to adapt sustainable practices into all aspects of the role and service delivery. Understanding of the vocational training system in Australia for hospitality and cookery How to apply If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following: A detailed resume; A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and The contact details for two referees (one of whom is your current supervisor) Closing date: 14:00 Monday 8 April, 2024 Job Reference Number: TQ2024-373 For further information, please contact: Lisa Wynter, Director of Faculty Lisa.WYNTERtafeqld.edu.au Please note applications will not be accepted by email, please apply as directed.