About the role The successful applicants will be responsible for the coordination and end to end case management of applications made to the Human Rights Division under the Human Rights and Guardianship Lists. This will incorporate administrative and business functions with a strong customer focus designed to promote awareness and understanding of VCAT processes and legislative requirements. Their main focus is ensuring cases are ready for hearing and parties are prepared so the VCAT Member is able to make an informed decision. Case Officers individually manage a caseload of around 80-140 cases at a given time. All cases vary in risk and complexity, and are at various stages of the VCAT process. What we can offer you: This is an exciting time to be part of VCAT We support our people to do their best work by offering continuous professional development opportunities, flexibility to maintain a great work-life balance and opportunities to make a real difference in how we deliver services to the Victorian Community. The Human Rights Division hears cases under the below legislations and other relevant Acts: Guardianship and Administration Act 2019 Medical Treatment Planning and Decisions Act 2016 Powers of Attorney Act 2014 Equal Opportunity Act 2010 Health Records Act 2001 Privacy and Data Protection Act 2014 Disability Act 2006 Mental Health Act 2014 About you We are looking for people who are passionate about making a difference, highly organised and committed to delivering high quality outcomes for users. To ensure success in the role you will have: Proven ability to build strong relationships with customers to understand and deliver on service needs Demonstrated ability to process high volumes of complex information with efficiency and accuracy Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced team Adaptability when communicating with users Experience working with people who are at risk or have complex needs (desirable, not mandatory) Technical proficiency in HRD legislations and work practices (desirable, not mandatory) Experience working within an area with vulnerable users (desirable, not mandatory) How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume a short cover letter Other Information: Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.