About the roleIn this role, you will be confident to work in fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit. Work type: Permanent full time (part time applications maybe considered)Classification: Band 4 ($69,560-$74,316 p.a. plus super) Key responsibilities include: Provide our customers a proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise. Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies and procedures. Prepare and deliver routine written and verbal correspondence. Complete building application lodgements and maintenance of record keeping systems for the unit. Identify, implement and review strategies to improve service quality. Support and maintain strong team relationships among colleagues across all Council functions. About youTo be successful in this role, you will have a Certificate IV in Business Administration or 3 years’ experience in an office-based customer facing position. Essential Experience: Excellent communication and customer relation skills. Demonstrated experience and skills in customer service. Knowledge of and ability to interpret the building related legislation and regulations. Ability to use modern office technology and computer equipment including keyboarding skills. Ability to adapt and embrace process change and innovation. Well-developed and proactive time management skills. If this sounds like the role for you, then click apply now Create our future together at the City of Greater GeelongAt the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study. We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong. Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength. We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger. If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply – we’d love to meet you We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability. A career with usCentral Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm. We’re committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. We offer: salary sacrificing and novated lease options cultural and ceremonial leave study leave paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave IVF, surrogate and miscarriage bereavement leave training and career development opportunities a healthy and safe environment our employee wellbeing program corporate membership rates at Swim Sport and Leisure facilities unlimited access to LinkedIn Learning Applications and EnquiriesClick the Position Description link to view more information about this position. (Position Description Word Version) (Position Description PDF Version) Applications close Thursday 28 March 2024 bat 11:55pm. Enquiries: Jaclyn Mirkovic | Acting Coordinator Building Services Support | Jaclyn.Mirkovicgeelongcity.vic.gov.au Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careersgeelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.