'One team’ that lives by the principles of family, customer, and continuous improvement & innovation You grow as we grow We keep it cool with great benefits and passion for what we do ABOUT US: ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy. ABOUT THE ROLE: Reporting to the Senior Service Administration Officer, we are seeking someone who will support our Dealers, Installers, End Users & Service Technicians. Being their first point of contact when they need assistance, you will provide them with advice and assistance to basic service enquiries. WHAT’S INVOLVED: General administration Planning, scheduling and follow up of daily service activities of Service Technicians Assign technicians and ensure that all work orders are completed promptly Ensure required equipment and parts are organised for the team prior to the commencement of work Monitor and track work in progress Assist and respond promptly to customers via phone and email to lodge warranty requests and basic technical queries Provide information and documentation to customer where required. YOU WILL NEED: There are a few essential tools you will need under your belt to be successful in this role: At least 3 years’ experience in customer service High level of diplomacy with the ability to problem solve and resolve conflict Ability to work under pressure and manage many and varied tasks simultaneously High attention to detail and accuracy Have an understanding and working knowledge of AP / AR functions Highly advantageous to have HVAC or similar trades industry experience Be able to work with minimal supervision and use your initiative when required A 'can-do' positive attitude. WHAT WE ARE PROUD OF: At ActronAir, we live by our core beliefs, sharing the values of: One Team Family Customer Focus Continuous Improvement & Innovation We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it. Working at ActronAir, you will gain access to a wide range of benefits including: Discounts on our products for you and your family A focus on wellbeing through our Employee Assistance Program and Wellbeing App An inclusive and accessible working environment Our Recognition Program and App Countless opportunities to grow your career. ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program.