As National Sales Manager for ING’s Residential Mortgage Business, you will play a pivotal role in driving growth and ensuring exceptional customer satisfaction. Reporting to the Tribe Lead, Mortgages, you’ll be responsible for formulating and executing the business unit strategy, ensuring that you are constantly reshaping the team and reinvigorating activity in a highly dynamic and competitive environment. If you are a results-driven leader with a passion for sales and team development, we invite you to apply for this exciting opportunity. What you’ll do Support the Tribe Lead, Mortgages in formulating and executing the business unit strategy, utilising strong influencing and interpersonal skills Develop and implement a robust broker sales and service strategy to drive consistent national engagement and achieve production and portfolio growth targets in ING’s residential mortgage business, requiring excellent oral and written communication skills Lead the broker marketing, communication, and events strategy within the broker channel for residential mortgages, while building strong working relationships at all levels of the organization Establish and oversee effective sales, credit processes, and training programs to educate and empower our team, fostering a high-performance broker sales and support team on a national scale with strong time management disciplines Monitor broker sales performance and results closely, providing frequent reporting to capture insights for future enhancement and effectiveness. Collaborate closely with senior leaders within ING and the industry to ensure exceptional satisfaction for both brokers and customers, while demonstrating the ability to work autonomously What you’ll bring Over 10 years of residential sales management, strategy, and leadership experience in financial services Have a strong understanding of the broker industry, including compliance and regulation Proven ability to influence outcomes at all organizational levels Extensive knowledge in residential credit and B2B/B2C relationship management Have strong presentation skills to ensure professional delivery of message with impact A proven ability to motivate and lead a remote sales team with occasional travel requirements What’s in it for you? Drop everything and learn with over 16,000 professional and personal development courses to choose from An additional Rest Day to support your wellbeing An IMPACT day to volunteer on n approved sustainability activity About Us At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace. Sound like the kind of place you’d feel at home? We’d love to hear from you. (One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager. Still in two minds? At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today