Job Title: Inside Sales Representative - Customer Outreach Specialist Location: Macquarie Park Salary Circa $75,000 plus super and Generous Quarterly Commission About Us: My client is no ordinary wholesaler, their retail stores are the ultimate destination for hobby enthusiasts in Australia. They are proud of offering a vast and diverse range of products, from Gundam model kits to Diecast models, slot cars, puzzles, RC, LEGO, and much more. Due to expansion and growing business, they need a Wholesale Inside Salesperson to further drive the business in their existing customer base and find new opportunities too Job Description: Seeking a motivated and results-driven Inside Sales Representative ( Wholesale) - Customer Outreach Specialist to join our team. In this role, you will be responsible for contacting wholesale customers and warm leads to drive sales and generate orders. With a competitive base salary and commission structure, this position offers the opportunity for financial success and career growth . This is a winning team with a relaxed and fun environment within which to work - hands on , creative and passionate Responsibilities: Customers : Proactively reach out to existing wholesale customers and warm leads via phone calls to introduce new and established collectables with the goal of generating sales and securing orders. Relationship Building: Build and maintain strong relationships with customers by providing personalised service, addressing their needs and preferences, and offering tailored recommendations to enhance their shopping experience. Sales Generation: Effectively communicate product features, benefits, and value propositions to customers, influencing them to make purchases and up sell additional items to increase order value. Order Processing: Accurately process sales orders, including recording customer information, product details, and payment processing, ensuring timely and efficient order fulfilment and delivery. Follow-Up: Follow up with customers to confirm order details, provide order status updates, and address any questions or concerns they may have, ensuring a positive and seamless purchasing experience. Performance Metrics: Meet or exceed sales targets and performance metrics, including call volume, conversion rates, and order value. Product Knowledge: Develop a thorough understanding of our product offerings, including Gundam model kits, diecast models, slot cars, puzzles, RC, LEGO, and more, to effectively educate customers and promote sales. Requirements: Previous experience in inside sales, telemarketing, or customer service roles, with a proven track record of achieving sales targets and driving revenue growth. Strong communication and interpersonal skills, with the ability to engage customers over the phone, build rapport, and influence purchasing decisions. Results-oriented mindset with a passion for sales and a drive to succeed in a fast-paced, target-driven environment. Excellent organisational skills and attention to detail, with the ability to multitask, prioritise tasks, and manage time effectively. Knowledge of hobby-related products and industries is a plus but not required; willingness to learn and become knowledgeable about our product offerings is essential. Proficiency in basic computer skills, including MS Office and CRM software Benefits Competitive base salary with commission structure Opportunities for professional development and advancement within the company. Employee discounts Dynamic and supportive work environment with a team of passionate and dedicated professionals. If you are a motivated sales professional with a passion for customers and a drive to succeed, we want to hear from you Be part of our mission to inspire creativity and fascination in hobby enthusiasts across Australia. Apply now by submitting your resume and cover letter outlining your relevant experience and why you would be an ideal candidate for this role.