Service Administrator - (Eastern Creek, NSW) Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited. The primary responsibility of the Service Administrator is to deliver exceptional technical support to SMITH & NEPHEW customers, executing within the ANZ service centre daily operations, including direct phone support with our customers. This role contributes to the success of ANZ service goals and objectives by upholding the highest standards of service quality across Australia and New Zealand. This is a 100% office based role onsite at out Eastern Creek office. What will you be doing? Deliver highly responsive repair and maintenance support, with a focus on SMITH & NEPHEW contract customers. Manage the Repair processing of SMITH & NEPHEW equipment in compliance with internal, corporate, and external standards (e.g., IEC 60601-1& AS/NZS 3551) while ensuring timeliness and cost-effectiveness. Complete the training program to become qualified to manage our assets within a quality management systems. Schedule Preventative Maintenance (PM) activities as per contractual obligations and internal procedures for customers under service contracts. Support other Service Administrators in managing the whole ANZ PM program. Manage overall inventory, drive ANZ stock cycle counts as scheduled. Support the Operations Lead and Field service engineers in state inventory management. Cultivate strong relationships with customers, sales representatives, and hospital staff to align with SMITH & NEPHEW objectives. Direct incoming and outbound repairs within our ERP and directly liaise with our customers. What will you need to be successful? Demonstrates a positive and enthusiastic attitude towards teamwork. Ability to manage multiple competing requests. Has strong capability within standard computer systems (office package) Advanced communication skills and ability to form and maintain relationship with a diverse range of internal and external customers and colleagues. Demonstrates the ability to work autonomously and exhibits effective time management. Demonstrates the capacity to understand systems/processes, approaching work and problem-solving with a systemic, rational, and methodical mindset. To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society. Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ). Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Sustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our Sustainability strategy. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. LI-VS1 Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at SN. Explore our new website and learn more about our mission, our team, and the opportunities we offer.