Casual Opportunity Work in a role where no two days are the same Ensure welfare services contribute to maintaining a positive & healthy detainee community Benefits Comprehensive, paid 6-week training course. 14 weeks of paid parental leave to eligible employees in addition to the National Paid Parental Leave Scheme. Fantastic career development pathways & a culture of developing our staff Potential for overtime No prior experience required On the job training towards nationally recognised qualification (Cert III Correctional Practice & Detention Operations) Uniforms provided Flexible salary packaging available Generous Employee Referral Program Discounted on-site lunch every day BenefitsSerco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners. About the Opportunity As a Detainee Service Officer, you will focus on the detainees in our care ensuring the safety and security of the centre on behalf of an Australian Government Department. This role requires flexibility in relation to your availability to work as directed undertaking a variety of shifts, rotational shift patterns including regular night shift and hours as required by the centre. Your ideal skills & experience Demonstrated the highest levels of personal integrity and ethical behaviour. Possess a sound fitness level. Ideally, have an understanding, of the needs of people from different ethnic, cultural and lifestyle backgrounds. Have a natural ability to influence and negotiate in situations which may be challenging at times as well as demonstrate resilience. Have an intuitive nature with a good eye for detail. Work successfully with the greater team to maintain the safety and security of the centre ensuring excellence in delivery of services. Demonstrate a sound level of computer literacy. Be willing to take the extra step to deliver. The training course commences Monday 20th May 2024 You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you. This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. Serco and Proud At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000 globally and 14,000 in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services. To learn more please visit www.serco.com/aspac Why Join Us - You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities , & those in our care - You’ll get to have an impact on how we doing things : Enjoy being part of a driven team with a collaborative culture that values decision-makers & action. - We Invest in you : Accelerate your career through our learning & development opportunities – think skills-based training, defined career pathways & fantastic internal mobility opportunities across the group If you are inspired to impact for a better future and make a positive difference, we want to hear from you NOW . Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging