Closing Date: 26/04/2024 Job Type: Permanent - Full Time Location: Sydney office Job Category: Call Centre (Sales) About the role: When joining our Sales Team, you’ll be a part of a high performing group who are committed to helping every customer that contacts us. You'll be required to follow-up online life insurance quotes, take inbound calls and provide customers with the product information they need to better protect themselves and their families. We’ll make sure you’re ready for whatever question or query is thrown your way. You’ll get to know life insurance inside and out. You’ll learn a lot of new things like medical terms and develop other skills along the way. Be it life insurance, income protection, or TPD, you’ll soon know just what to do. If the idea of helping customers in their pursuit of better protection gives you a fulfilling feeling, there’s a unique opportunity here for the taking. About you: We’re quite down to earth here so you’ll be just as comfortable chatting to our CEO as you are to everybody else. The role can be full-on at times, but it’s totally worth it, and you’ll enjoy it more when it gets busy. Yes, there are tough targets to meet, but you’ll reach them and the whole sales team will be cheering you on You'll have a great phone manner, strong motivation, and ideally experience working in a sales/call centre environment. If you have insurance experience, even better, but it’s not a must-have. Job Description Key Accountabilities Sales – Convert quotations into sales and successfully facilitate the end-to-end Sales process Customer Service - Respond to inbound customer leads, identify their needs and provide solutions in the form of product information and quotations. Further to this will be to answer any questions about our products or services Data entry - Effectively update customer’s details in the system and checking to ensure the accuracy of the data that has been inputted. Key Responsibilities Product Information – Answer inbound calls from NobleOak prospects and clients to provide product and other information with the aims of providing great service and increasing revenue. Communication – Effective communication with customers via phone and email, confirming or clarifying information and handling requests as required. Stakeholder Management - Building lasting relationships with clients and other call centre team members based on trust and reliability. System use - Utilizing all available software, databases, scripts, and tools appropriately. Delivery focus – Strive to exceed all metrics and KPIs while providing excellent consistent customer service. Culture Champion - Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic. Our values and culture are outlined on the back page is this document. Desired Skills and Experience Capabilities Strong focus and commitment to providing quality customer service. Strong communication (particularly verbal) skills characterised by patience, clarity and empathy at a personal, written and telephone level. Ability to use diplomacy and negotiating skills when handling customer queries and concerns. Ability to communicate effectively with people at all levels of the organisation and with our customers. Organisation and time management skills to establish priorities and meet deadlines. Ability to work in a fast-paced environment with changing and sometimes conflicting priorities. Self-motivated with the ability to maintain productive and efficient output levels at all times. Strong attention to detail. Experience & Qualifications Sales experience with demonstrated understanding on Insurance (Life Insurance preferred). Demonstrated experience with achieving sales targets. Demonstrated experience in sales and a thorough understanding of the sales process. About NobleOak: We’re a challenger brand, with a strong culture and a long history. We’re values driven, successful, fast growing, and have lots of future opportunities. We’re an award-winning and high performing business, who invest in our people. At NobleOak, you’ll be more than just an employee. Join a close-knit group of motivated and passionate people. We work as one team, support each other and do the right thing by our customers, with nobility at the core of our culture. You will feel truly valued here at NobleOak. We provide regular recognition, the opportunity to develop, and a fun atmosphere where we celebrate our wins together. Progressed candidates will be required to complete a criminal history check. No agencies please.