Full time permanent Monday to Friday role with Company shares and incentive plan Opportunity to access our All Can Flex and engage in learning programs Be part of an iconic Wesfarmers business, Australian leaders in industrial supplies What your new role entails: We are currently seeking an energetic and motivated Customer Service & Scheduling Coordinator to join the team based in our Mackay branch. No two days will be the same as you provide crucial planning and scheduling support to our Field Service Technician (FST) team members, and deliver fast and friendly service to all our internal and external stakeholders. You'll need to be customer focused, results driven, adaptable, and highly organised to be successful in this role, and it's a great opportunity for you to expand on your current customer service skills and knowledge even further. We have a fantastic training and development program and truly believe in investing in our people, so there's no limit to how far you can take your long term career with us Some of your key responsibilities will include: Manage all customer service interactions end to end, over the phone and via email Schedule and deploy technicians to customer sites for conducting audits, on site repair, testing and certification safety products Identify and assess customer requirements and needs based on forecast and demand Ensure delivery expectations are managed and met Balance competing customer demands and expectations for scheduling work Actioning and following up invoicing upon completion of jobs What you’ll bring with you: Well-developed customer service skills with a ‘customer first’ and resolution focused mindset Demonstrated planning and scheduling experience an advantage Strong communication and the ability to build rapport quickly and effectively Exceptional time management skills and attention to detail Experienced and confident with Microsoft products - Excel and Word are essential in this role Clear verbal and written communication essential What we have on offer for you To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: Competitive permanent salary, incentives and our amazing Team Member Discount Card to use at our Wesfarmers business including Kmart, Bunnings, Target & Officeworks Ongoing education and development opportunities to support you personally and professionally Monday to Friday role so you can enjoy weekends with Family and Friends Generous Wesfarmers annual share plans Refer a friend program - earn up to $2,000 for each referral Ability to purchase up to 4 weeks additional annual leave Team events and celebrations to recognise our amazing Team Members Discounted offers from over 300 corporate partners Attractive parental leave policy and more Free onsite parking & more A career with Bullivants will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections. Next Steps If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI community and people with disabilities. OUR STORY Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division. The support provided by the group strengthens Bullivants ability to provide industry leading service and solutions to our customers. Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety. Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers. We have built our business by working with our customers and developing our range of products and services around their requirements. Video