Company description:Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.Job description:What's on Offer: We value our Residential Communities teams and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following: Competitive hourly rates Super Part time contracts available Flex-Up - work additional overtime hours as available and boost your income Your New Role As a Concierge / Customer Service Officer you will provide care and support that enhances our resident's wellbeing, enabling them to live with dignity and empowerment. You will enjoy working within our Better Together social model of ageing well, which offers a continuum of care and support services for our Residents, within a range of accommodation options in one location. What does your new role look like? Assisting our residents with general inquiries Ensure the reception area is always clean and well presented Assist with the upload of documents and information for the residents Assist with administrative tasks including documentation management and responding to queries over the phone or via email Maintaining client and staff database/records Ordering supplies such as staff uniform, stationary, laundry and housekeeping orders About You Above all, you will align to our Values of Bold, Warm and Honest. You will be able to demonstrate empathy and the ability to provide excellent care for your customers. Does this sound like you? A truly customer-centric approach with the passion to deliver real ‘care' to residents Excellent written and verbal communication skills Availability to work a minimum of 4 days per week - both morning and afternoon shifts Experience assisting a unique and diverse range of customers Fully vaccinated for COVID 19, including the Booster and Influenza If you're seeking a role with real purpose and where you can create meaningful customer relationships - please apply today Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan