• Customer Service and Administration Role • Casual positions | Start Date 11th April 2024 • On the job training is provided, along with regular coaching, development, and support. Potential opportunities for progression in a rapidly growing organisation. Converge International is a market leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government, and corporate clients in supporting their people in building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, and crisis response services. Check out our website: www.convergeinternational.com.au About the Position: We are seeking casual Customer Service Officers to join our energetic and friendly Operations team. Reporting to the Operations Manager - Client Services, you will be supporting a variety of customers across Australia requiring EAP assistance. We pride ourselves on providing high-quality mental health services and we know that our customer service team is the core of our success. You will have a genuine passion for customer service and enjoy problem solving and take ownership of enquiries. You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation. Key details: • Workdays: Monday – Friday • Hours: Business Hours • Start Date: 11th April 2024 o Requirement to be available for the first week - full time training o Ideally be available for a minimum of 20 hours per week Responsibilities include: • Understanding the needs of the client or customer and respond to queries on a case-by-case basis • Triaging incoming queries, intake activities and appointment scheduling • Complete Administration support in the Operations team, following all prescribed guidelines and procedures We’re looking for a motivated self-starter who can demonstrate: • Passion for delivering an outstanding customer experience and knowledge in dealing with a diverse customer base • Ability to work under pressure in a fast-paced, flexible environment and be able to multi-task across different systems • Tech savviness, and has the desire to learn new systems and strong administration skills • Strong attention to detail with high levels of attention to detail and resourcefulness • High levels of empathy and care for customers, with a solutions-focused approach in handling customer queries Converge is committed to providing an inclusive work environment where everyone is treated with respect – workplaces thrive when people do. We encourage applications from people of all levels of experiences and abilities, ages, diverse backgrounds, and cultures including Aboriginal and Torres Strait Islander people and the LGBTQIA community. All applicants must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks and WWCC. Our commitment to you: • Competitive Casual pay rates • Flexible, diverse, and challenging work • Encouraging, friendly team environment • Access to training and professional development • Career development through internal mobility If you are customer focused and would like to join a high performing, energetic team, we would like to hear from you. For more information visit our Careers website: https://www.convergeinternational.com.au/cvi/about-us/careers Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA community. We invite you to send us your resume or contact us at convergeIntl.com.au Please note that Converge will not ask you for personal details, including banking details, when you are undergo the recruitment process. Talent Acquisition Consultants will only contact you via email and/or phone call, not through social media channels.