Randstad seeks a proficient Customer and Service Design Analyst with a sharp attention to detail and proven expertise. This position demands the capacity to cultivate enduring connections and thrive in a collaborative environment. We're seeking an enthusiastic candidate who welcomes challenges and is dedicated to fostering positive change within communities, particularly for our local government council in the western suburbs. About your new role The Customer and Service Design Analyst will spearhead the execution and delivery of the customer experience strategy, prioritising the enhancement of services for diverse communities. This position entails working closely with multiple departments to pinpoint opportunities for service enhancement, gathering insights from stakeholders, and ensuring that services are tailored to meet the specific needs of the local community. What you will need to exceed Proficient project management skills and a track record of leading cross-functional teams. Confidence in data analysis and making data-driven decisions to elevate services. Proven experience in executing customer experience strategies. Advanced project management abilities and leadership in cross-functional settings. Exceptional interpersonal and communication skills. Dedication to promoting diversity and inclusion in service delivery. Desirable Experience in working for government Next steps If you are a customer service design analyst expert with a commitment to inclusivity, collaboration, and transformative change, we invite you to apply and be part of this inspiring journey.