Join this fun and very successful business and develop your Administration expertise. Great team culture Highly successful, professional family business Excellent Team & Culture, with long term staff Convenient North Sydney location About the Role: Our client is an Award Winning family business, who have been in operation for over 40 years. Due to continued growth, they are searching for an experienced and proactive Administration Assistant to provide comprehensive support to office staff, estimators, and operations team while ensuring the smooth running of the daily office functions. As the first point of contact you will be interacting with customers via phone and email to provide exceptional service and support. What’s great about this role: Successful, stable business with long term employment Work/life/balance Full training and support provided Duties: Managing a moderate to high amount of incoming calls Assisting customers with inquiries, quote requests, and issue resolution via phone & email Building strong relationships with clients by understanding their needs and offering tailored solutions. Providing accurate service information and guidance to customers both verbal and written. Processing quotes and acceptances efficiently and accurately across various platforms Collaborating with internal teams to address customer needs and improve processes. Timesheet entering and reporting Skills and Experience: Minimum 3 years’ experience in administration & customer service required Previous experience within a construction company or alike preferred Exceptional communication skills, both verbal and written Strong problem-solving abilities and high attention to detail Ability to multitask and prioritise tasks Empathy and patience when dealing with customers. Experience using Hubspot highly desirable Strong computer literacy skills How to apply All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today Please note only candidates that meet our client’s selection criteria will be contacted. Job ID: TB12704.04