Pet Circle is Australia's fastest growing pet eCommerce retailer. We service customers across all states to deliver their pet needs straight to their door We are currently hiring for a professional and reliable Warehouse Team Leader to join our team at our Eastern Creek fulfilment centre. As a Warehouse Team Leader your role is critical to the success of our business where you will be challenged daily to improve areas of safety, efficiency, performance, culture and customer experience. You will be part of a collaborative team working within an environment where you are given every opportunity to succeed and progress your career. The Opportunity You will be dedicated to motivating your team to achieve daily targets, maintaining high standards of quality, and promoting a safe working environment. We are looking for a Warehouse Team Leader on a full-time permanent basis to join our PM Shift which operates between 3pm and 11pm. What you'll be doing… Lead by example to drive a safety-first culture. You are responsible for ensuring all Work Health Safety (WHS) standards are the highest priority within your team and any hazards/incidents are reported correctly in our SafetyCulture system and resolutions escalated or actioned in a timely manner. Work closely with the Supervisor and Warehouse Manager to ensure that the business requirements such as Packfast, CPO, etc are met daily. Assist the Warehouse Manager in the overall running of the fulfilment centre. Motivate Team Members to achieve KPIs whilst not compromising on quality or safety. In conjunction with the Supervisor and Warehouse Manager, you will evaluate Team Members' performance and assist with performance assessment and development against KPIs. Ensure all Team Members are following our standard operating procedures (SOPs) and any new processes/policies are understood, embedded and adhered to in our ways of working. Act as an escalation point for any issues that arise on shift and escalate further based on complexity and urgency. Identify continuous improvement opportunities and work with the Warehouse Manager to implement solutions leading to better outcomes for the team and overall shift. Responsible for onboarding and training new Team Members to the highest standards. Provide daily team briefings to facilitate expected shift outcomes. Perform any reasonable ad-hoc tasks that need to be completed such as packing desk audits, QA checks, etc, and ensure they are entered into proper forms. Ensure that the warehouse floor remains clean and organised and void of any hazards. Complete end-of-shift reports accurately. Execute end-of-day tasks such as housekeeping to ensure a smooth transition for the next shift. About you… Experience in a similar team leader role in a fast-paced warehouse environment (B2C or eCommerce preferred). Proven ability to work collaboratively with individuals and in cross-functional teams. The ability to keep your finger on the pulse by supervising your team over a large work space, and always monitoring team's performance. Excellent verbal and written communication skills. Safety focused with general knowledge of WHS policies and procedures. High attention to detail and confidence to execute decisions. Can do attitude, reliability, commitment and a strong work ethic. Ability to work in a high-pressure, fast-paced environment. Forklift licence desirable. Pet Circle Benefits… Above Award pay Safety-first culture Employee of the Month Values Awards (Cash prizes) Monthly on-site recognition BBQs Free parking onsite Overtime and weekend shifts available Staff discount on all of our pet products Free weekly lunches Work with a supportive and inspiring group of Team Leaders, Supervisors and Managers We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we're only just getting started At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2023 Circle Back Initiative Employer and we commit to responding to every application. Belong at Pet Circle Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.