Lead a dedicated team to drive customer success in the booming hospitality industry as the Customer Success Manager The Company: Miller Leith is working with a leading company in the Tech and Hospitality industry to recruit a Customer Success Manager for the APAC region. This company is a prominent player in the field, known for its commitment to providing innovative solutions and maintaining strong customer relationships. Benefits: Join a reputable company in the Tech Hospitality industry Work within a collaborative and supportive team environment Progressive Opportunities Competitive salary package and benefits The role: The Customer Success Manager - APAC will play a pivotal role in driving customer satisfaction and retention across the region. Leading a team of 16 dedicated customer support professionals, the successful candidate will provide leadership, training, and guidance to ensure seamless operations. Responsibilities: Provide leadership, training, and guidance to a team of 16 customer support professionals Analyse metrics and formulate strategic approaches to optimise customer support operations Foster collaboration and alignment across departments, including marketing, sales, and product development Maintain exceptional service standards and utilise NPS feedback effectively Recruit new team members to sustain growth and meet demands Handle escalations of inquiries and complaints, ensuring customer satisfaction Optimise business operations and procedures while prioritising customer experience Utilise knowledge of hotel or similar industry operating software to understand operational intricacies and enhance customer support Key skills: Strong analytical mindset with a deep understanding of the SaaS support model Prior experience in team leadership, demonstrating the ability to inspire, motivate, and develop team members Effective communication skills, coupled with business acumen and adaptability Knowledge of hotel or similar industry operating software is crucial Background in hospitality or a genuine passion for the industry is preferred Find out more For a brief, confidential discussion about this role or your next career move, please contact Rebecca Wilson at rebecca.wilsonmillerleith.com.au