Benefits Permanent role. Monday – Friday, 9am – 5pm. Hillsdale, 2036 location. Free onsite parking and convenient access to public transport. Competitive salary with incentive program. Access to kitchenette facilities. Comprehensive training and onboarding, with ongoing support and development opportunities Collaborative and inclusive team environment, with regular team events and activities. Opportunity for career advancement within the organization. About the companyEsteemed healthcare organisation dedicated to improving the well-being of patients within the community. About the opportunityLocated in Hillsdale shopping center, this reputable healthcare provider is seeking a dedicated individual for the role of Patient Care Coordinator. The successful candidate will play a crucial role in delivering exceptional patient care and support within a dynamic and supportive team environment. What you'll be doing Manage clinic schedules/ appointments to maximise efficiency and patient satisfaction. Handle queries via calls, emails and in person. Ensure gold standard level care for customers. Organise payments and invoicing. Maintain data integrity using the organisation's CRM system, with particular attention to patient details and appointment management. Oversee AR reconciliation reports, and other relevant reports on a weekly and monthly basis. Adhere to global infection control protocols to maintain a safe and hygienic clinic environment. Stay informed about the latest clinic information and initiatives. What you'll need 2 years' experience in a similar role. Excellent attention to detail and organizational skills. Proficiency in computer literacy, including Microsoft Word, Excel, Teams, Outlook, and booking systems. Strong interpersonal and communication skills, with the ability to greet patients warmly and professionally. Exceptional empathy, confidence, and patience in dealing with customers. Proactive and flexible approach to work, with the ability to prioritise tasks effectively. Willingness to travel to other sites within the organisation, if necessary. CultureCommitted to providing high-quality healthcare services to the local community. With a focus on patient-centric care, the team strives to make a positive impact on the lives of individuals seeking hearing care solutions. How to ApplyYour application will be reviewed by Francesca Strange, Specialist Manager. Feel free to call Fran on 02 8877 8 for a confidential chat. About usHealthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com