Job no: 994869 Work type: Full-Time Location: Melbourne - North, Melbourne - West Categories: Warehouse/Fulfilment, Administration The Role Country Road Group has an opportunity for a Receptionist/Administrator to join our team at the OFC (Omni Fulfilment Centre) in Truganina. We are proud we can offer excellent career opportunities in a flexible, safe and friendly environment. Reporting to the Site Manager, you will be a key point of contact and greet all internal and external visitors in person or via phone in a friendly and helpful manner, listening to their needs and determining the best route for their enquiry. You will also be responsible for the warehouse facilities setup and ongoing operations including coordinating office staff and activities. Note: This role is based at our Truganina fulfilment centre. Key Responsibilities Reception duties Meet and greet external visitors Maintain the visitors log and ensure that all visitors are signed in and provided a visitor's pass Answer all incoming phone calls and directing as needed Providing administration support to the OFC management team Manage new starter/external contractor inductions and orientations programmes Assist with coordinating training sessions/ new policies and procedures Assist with the OH&S, First Aid and Fire Warden coordination Assist with recruitment requirements and processes Update noticeboards and prepare and distribute site communications Book and coordinate meetings and related tasks On site contact person for maintenance/ suppliers/ external clients Enter data and maintain time sheets Complete operational/ labour reporting on a regular basis Manage the daily incoming and outgoing mail processing Manage the OFC office budget and associated financial budget spreadsheets Invoice reconciliation, validations approval and payment processing Assist with coordinating office staff and warehouse activities Proactively maintain cleanliness and presentation of the reception area, site café and meeting rooms Other ad hoc administration tasks including ordering stationery, filing, budget tracking, meeting minutes etc. The Ideal Candidate has Previous experience as a receptionist or customer facing role within a fast-paced environment An understanding of a retail fashion business or warehouse environment A proactive approach with a strong focus on customer service Excellent written and verbal communication skills Solutions focused and has the ability to multitask and prioritise Intermediate computer skills including proficiency in the Microsoft suite of packages is essential Why work for us? A competitive remuneration package, including incentives Generous discounts for you across our brands including Country Road, POLITIX, Trenery, Witchery and MIMCO Seasonal clothing allowance across the Country Road Group portfolio of brands Excellent career opportunities given upcoming change/transformation projects A genuine, open and high performing culture Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships About us The Country Road Group is one of Australasia’s largest fashion retail groups comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential. Opened in June 2015, the CRG Logistics Omni Fulfilment Centre is a high tech, state of the art facility that re-defines what it means to work in a warehouse. Built with the environment, safety and our employees in mind, the 21,000 sq. ft. environment is responsible for the high-volume logistics operations that service our significant retail and online businesses across Australia and New Zealand. Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. Advertised: 06 Mar 2024 AUS Eastern Daylight Time Applications close: 05 Apr 2024 AUS Eastern Daylight Time Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.