Location - Liverpool Ongoing full-time opportunity Salary ranging from $106,025 to $117,363pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%) Your role Reporting to the Registrar and Deputy Registrar you will lead and develop a team to meet statutory obligations ensuring quality client services are delivered whilst promoting ethical behaviour. What you’ll do • Manage staff and allocate resources to ensure registry standards are met and quality services are delivered to customers. • Implement procedures and training to ensure staff are informed of procedural and legislative changes. • Provide advice and report to the Executive on registry operations and contribute to the development of business improvements that enhance customer service and improve efficiency. • Manage staff performance ensuring expectations are clear and understood. What we’re looking for Candidates with experience working in a high-volume customer service environment. Proven capacity to review, develop, articulate and implement practices and procedures. Download the Role Description If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: · A challenging and rewarding career · Flexible, autonomous work environment · Competitive pay and conditions · Training and development opportunities to build and maintain capabilities · Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages). Applications close 25th March 2024 at 11:59pm AEDT. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Belinda George on 02 9307 6303 or at Belinda.Georgencat.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.