About the Role The Future Student Enquiries Administrator is the vital first contact point for future students considering their studying options. In this role, you will primarily resolve a variety of future student questions and issues in the broad fields of recruitment and sales, relationship management, study opportunities and enrolment assistance.Additionally, you will participate in recruitment events, deliver one to one course counselling sessions, and work with customers to achieve their career and educational goals. You will be able to handle a high volume of enquiries and carry out follow up activities within a fast-paced environment whilst adhering to campaign deadlines. To be successful for this role, we are seeking an outgoing, friendly and customer focused individual with a passion for working with students to help achieve their career goals.About You To be suitable for this role you will need to have experience in the below key accountabilities: Demonstrated experience in the delivery of client/customer service within a Contact Centre environment, including demonstrable knowledge of customer service principles and practices, a commitment to the provision of high-quality service to a range of clients and to continuous improvement in service delivery. Excellent time management and organisational skills, with ability to prioritise workloads to ensure deadlines are met. Demonstrated ability to work under pressure, prioritize tasks, maintain attention to detail in a fast-paced environment, display sound judgement, and to use initiative. Demonstrated high-level interpersonal skills, including the ability to liaise effectively to people from diverse social and cultural backgrounds. High-level ability and skills in the use of software packages including word processing and spreadsheets. Qualifications Completion of an associate diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; an equivalent combination of relevant experience and/or education/training. About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that: Every Swinburne learner gets a work experience Every Swinburne graduate gets a job Every Swinburne partner gets a tech solution Swinburne is the prototype of global best practice The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.To Apply Please submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page. If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.For further information about this role please contact Alexis Zhang (Future Student Enquiries Team Leader) - azhangswin.edu.au. Please Note: Appointment to this position is subject to passing a Working with Children Check.If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitmentswin.edu.au. Applications Close: Thursday, 21 March 2024 at 5pm. Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.We welcome and encourage applicants from diverse backgrounds to apply.We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusionswin.edu.auAboriginal and Torres Strait Islander ApplicantsWe welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. For any support please contact DeadlyCareersswin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action PlanVictoria’s Commitment to Action: Improving international student employment outcomes As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant