Make a difference as a Sales and Service Consultant (Lifestyle and Growth). Join the largest insurance group in Australia and New Zealand. Your Role We’re looking for multiple sale and service consultants to join our dynamic and engaging Lifestyle and Growth team, in West Perth. In this position you’ll be the first point of contact for new and existing NRMA Insurance customers to assist them in choosing the right coverage for their Travel, Caravan, Boating and Motorhome needs. This role will see you work in a complex and ever-changing agile environment; handling challenging customer conversations, navigating multiple systems and complying to risk / governance procedures. Successful candidates will work in our call centre located in West Perth, with flexibility to work on a hybrid basis from home, after induction.There are 2 working week options available: Option 1: Tuesday through to Saturday Option 2: Sunday through to Thursday All options include working some public holidays. Shifts are allocated between 8:00am- 8:00pm local time, you will need to provide full availability to work within these hours. Rosters will be issued a minimum of 5 weeks in advance. The starting date for these positions will be Monday 6 May 2024 with your IAG journey commencing with a comprehensive, 7-week induction (fully paid). Training hours are 8am – 5pm local time Monday to Friday. At NRMA Insurance we are transitioning to a new way of working with upgraded systems and products. New starters will be required to learn the new way or working as well as the previous way in order to best service our customers.If you’re looking for the next corporate step in your sales and customer service career, IAG is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals. We offer flexibility, an attractive work-life balance, and an engaging team environment. Please note: To work from home, you will need high speed internet connection and a private home office set up. It is compulsory to attend the office regularly during the induction period. About You High resilience and emotional intelligence High confidence in managing multiple systems (essential)Previous experience with insurance & underwriting is advantageous but not essential Previous customer experience, for example, sales, hospitality, retail and/or others Be solutions focussed, with the ability to think critically and analyse specific situations Have a willingness to learn, develop and self-motivate Applications close 9 April 2024, unless filled prior. About UsIAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual. We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change. We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you. All this shows up in what we offer: Grow your financial future with 13% superannuation as standard Access up to 50% off personal insurance, including home and motor insurance Be part of a net zero business by 2050 20-days paid emergency services leave a year Welcome Back cash bonus when returning from parental leaveWe’re ready for you. Apply today. Learn more about who IAG is here. What’s next? Click Apply From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and possibly a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview Remember to keep an eye on your emails and text messages once you’ve applied.