Pitney Bowes is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. In Australia and New Zealand, Pitney Bowes also provides digital visitor management solutions to help organisations large and small manage people on-site, while increasing safety and security.With the advancement of technology many things have changed over the years but one thing that has not changed is our commitment to deliver quality product solutions to our clients.What you need to knowWelcome aboard the Sales Order Processing Team – your gateway to the thrilling world of Pitney Bowes Get ready to embark on a journey where efficiency meets excitement, and administrative prowess reigns supreme.As a member of our team, your mission, should you choose to accept it (and we really hope you do), is to become the ultimate guardian of smooth operations. Picture yourself as the superhero of sales orders, swooping in to ensure everything flows seamlessly, like a well-oiled machine.Your main quest? To enhance our team's efficiency and effectiveness faster than a speeding bullet. With your trusty administrative skills, operational wizardry, and logistical prowess, you'll be the driving force behind our success.But fear not, intrepid adventurer You won't be alone on this epic quest. Together with your fellow team members, you'll form an unstoppable force dedicated to building client relationships and hitting those targets like never before.So, buckle up and get ready to unleash your inner superhero – because at Pitney Bowes, the only limit is your imagination (and maybe the occasional paper jam). Let's soar to new heights and conquer the world of sales order processing, one order at a timeLocationBased in Macquarie Park, NSW, 2113, you can set your own hybrid working environment, work from home or the office.Salary packageCompetitive Salary Package super.Objective of the roleThe key objective of this role is to process customer orders to include equipment and software sales, subscriptions, Equipment Maintenance agreements (EMA) and Lease (Rental) agreements as per the customer’s contract, to ensure accurate and timely data entry into the PB ANZ systems and associated correspondence with Suppliers.Key AccountabilitiesProcess customer sales orders to include all aspects of the sales agreement to include Service Maintenance setup and Rental contract entry as appropriate;Create install call in ERP for Service Technician;Manage returns for customer equipment (Complete RA entry in ERP and Warehouse system and liaise with customer for machine pickup or remote delicense as appropriate). Confirm with Service whether to recycle in customers location;Monitor Backlog of orders and provide status report to the business;Complete designated invoicing; Warehouse dispatch, Subscription invoicing, EMA invoicing;Process approved Credit applications from customers to generate credit note;Manage customer support requests in the designated Leasing inbox and any Salesforce Tasks assigned to the Order Processing team;Assist with the operational management of the ANZ NPS program;Send welcome letter to customers; attach customers paperwork and internal worksheet to the closed opportunity in Salesforce;Review third party service/maintenance invoices against customer contracts and approve for payment; andAny other task as required from the business from time to time.Key Capabilities (Essential Skills)Ability to interact with customers over the phone in a professional and helpful manner and to sue strong verbal communication skills;Strong attention to detail;Low error rate with data entry (Near 100% accuracy is required);Clear and concise written communication skills;Strong problem-solving skills; andReliability and able to deliver to deadlines through self-management and self-monitoring.Key Qualifications/ExperiencePreference of a minimum of 2 years’ experience in a Customer Relationship Management or a similar role and experience with order entry;Good understanding of Order to Cash process;Solid experience working with MS Office, particularly Excel;Experience of working in a fast-paced environment and able to manage workload to meet key SLAs; andDemonstrate a high degree of personal motivation and the energy and commitment to achieve goals/targets.Must HaveDemonstrated commitment to the Pitney Bowes core values and culture: Client. Team Win. Innovate, “Doing the right thing, the right way”The candidate must demonstrate key competencies and models PB values at all times. The employee follows all company policies and procedures with disciplined execution and supports the EBIT objectives of the business to ensure revenue growth and the Company’s longer-term profitability and organisational objectives.