Consulting company looking for a SharePoint and Microsoft Specialist to manage legacy applications $110,000 super Sydney CBD Flexible working This company are currently undergoing a transformation project and are looking for a System Administrator to support their legacy applications that are Microsoft Dynamics CRM and SharePoint. You will have a good overall knowledge on systems and have worked across the legacy versions of Microsoft Dynamics CRM and SharePoint. Your role will be to manage L2/L3 issues and support a wide range of users. You will have experience with making changes on these systems as well as process changes. Your role: Maintaining the status-quo of current business applications Updating configuration settings of business applications to meet business requirements Responding to internal service requests and incident reports via phone, email and chat Responding to all CRM and website support requests Upskilling the Service Desk team so as they can manage Level 1 requests Acting as the escalation point for 2nd/3rd level business application issues Liaising with vendor partners if required to escalate and resolve issues Responding to request for updated reports and views Performing root cause analysis and resolve problems Providing ad-hoc training and support to AISNSW staff in the use of business applications Other duties as required by the Chief Executive. Skills you need: Proven strong technical skills, especially in MS Dynamics (on prem) and SharePoint (on prem) Well-developed problem-solving skills and interpret bespoke custom business processes Experience in prioritising requests by level of impact and urgency Capacity to understand existing processes and interpret documentation Willingness to seek assistance after first investigating the issue and associated documentation Ability to pick up and administer a wide range of business applications quickly Capacity to maintain confidentiality, discretion and deal respectfully with sensitive matters and personal information Proactive and customer focused approach Apply today By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.