Assistant Retail Manager - Kowtow Fitzroy Who We Are Founded by Gosia Piatek in 2006, Kowtow is a seed-to-garment brand from Wellington, New Zealand. All of our garments are made naturally from a single fibre, Fairtrade organic cotton. At Kowtow our vision is to create clothing that can return to the earth without harm. We take responsibility for what we produce, how we operate our business and are actively working on solutions to reduce our footprint. We are committed to the principles of circular design - reducing waste, making products that last, keeping them in use and regenerating the natural environment at every point in the process. Our collections are created to build a modular wardrobe, offering quality pieces that can be worn again and again, year after year. “The limitations of our ethos keeps us innovative. We don’t compromise on design, and embrace restrictions. This gives our garments a strong minimal identity, and we believe the simplicity of our clothing is the first step toward circularity.” – Gosia Piatek, Kowtow Founder The Role and what you will bring We are searching for a sales superstar to join our Fitzroy team. Our Melbourne home opened in Fitzroy in 2023, and is a beautiful new retail space showcasing our amazing 100% Fairtrade certified organic cotton collections. The successful candidate will be responsible for supporting the Retail Manager with developing and motivating the team, building new relationships with our Naarm community and managing the day to day aspects of running a retail store. If you have proven experience as an Assistant Manager, or have been in a senior retail sales role and feel ready to step up, we’d love to hear from you We are open to discussing a flexible roster with candidates who have availability of at least 3 days per week, including weekends. The Primary Responsibilities Lead by example to deliver exceptional customer service and drive the development of long term customer relationships Meet and exceed sales targets, and contribute to regular sales reporting Support the Retail Manager with daily store operations including administration, staffing and keyholder responsibilities Encourage positive team culture, consistently training and motivating the retail sales team Maintain highest standard of store presentation at all times Inventory management, including stocktakes, product launches, sales and seasonal store events Skills and Experience Proven experience in a similar retail role (preferably in fashion or similar industry) Team leadership and staff development skills Sales driven and results orientated with a strong customer focus Experience in stock management systems (preferably Cin7) Exceptional attention to detail and time management skills Literate in Mac, Google Apps, Shopify and POS systems Organised, confident and positive team player with excellent verbal and written skills Available to work a flexible roster including weekends and public holidays Ideally you care about preserving the planet as much as we do and have a genuine interest in circularity, sustainability and innovation. Working at Kowtow At Kowtow, we are lucky to work with a team of incredibly creative and talented people, and we are proud of our kind and caring culture. We provide an environment where people can achieve their full potential by offering equal opportunities for growth and development, and we actively encourage collaboration and ideation. We are committed to the principles of circular design - reducing waste, making products that last, keeping them in use and regenerating the natural environment at every point in the process. You will thrive at Kowtow if you are naturally confident, have a positive attitude and share our vision of leaving the planet better than we found it. To learn more about Kowtow please visit www.kowtowclothing.com Apply now by emailing us at careerskowtowclothing.com with your CV and cover letter. Applicants for this position should have full working rights in this location.