Qualifications (Level) HSC or Equivalent Experience Minimum 1-2 years Customer Service Experience in a Call Centre environment Retail and/or cash handling experience Client Details Reputable Local Government customer. Description This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and Respond to customer enquiries and requests in a professional and timely manner KEY RESPONSIBILITIES Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels. Responding to customer enquiries and requests in a professional and timely manner Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer's satisfaction without requiring escalation Contribute to the team effort in continually improving processes, systems and customer experience to achieve Best Practice. Using Council specific systems to administrate transactions on behalf of internal and external customers Contribute to the building of successful partnerships with customers and service providers Participating in development programs to improve skills through training, learning and skills acquisition Ensure to take reasonable care of the health and safety of yourself, staff, visitors, contractors and volunteers whilst at work, and cooperate with Council to comply with WHS legislative obligations. Ensure EEO, the principles for a culturally diverse society, and Council policies are complied with at all times. Contribute to improved customer service and organisational effectiveness, by acting ethically, honestly and with fairne Profile Qualifications (Level) HSC or Equivalent Experience Minimum 1-2 years Customer Service Experience in a Call Centre environment Retail and/or cash handling experience Skills The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships Strong organisational skills and the ability to prioritise own workload Ability to operate a Windows operational server system software at a basic level and use Multiple Information Systems Possess an understanding of Privacy and Personal Information Protection (PPIPA) Act, 1998 Follow defined W.H.& S policies and procedures Job Offer Interested candidates can share their resumes at poonam.deviadecco.com.au or contact me via 0459 039 094