Challenge yourself to lead continual enhancements in the customer journey experience Take an opportunity to drive our ground and aircraft product portfolio to deliver improvements to the customer experience Permanent full-time position based at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we're strong and resilient, and we work hard to make sure we're always at our best. Our collaborative culture allows us to dream big and deliver successfully, knowing we're supported by the best people. Together we drive positive business outcomes, taking a considered approach that makes a difference to our customer experience. The Manager Product Design & Development (Ground & Aircraft) is responsible for leading the product development lifecycle within the customer product and service portfolio across the Qantas Lounge and Fleet network (Domestic & International). Key responsibilities include translating and developing approved product related business cases and strategy initiatives through to implementation to drive commercial value, competitive advantage and business efficiencies. The role communicates approved strategies across business units and works cross functionally with internal partners and external design consultants through the development and implementation phases for projects to deliver improvements to the customer experience driving increased customer satisfaction. You'll have - 5 years experience within the airline industry with an understanding of the operational, customer and competitive environments is essential Business degree or design discipline qualification preferred Demonstrated experience of working in a broad role combining translation and development of strategic concepts through to day-to-day delivery and operations Proven stakeholder management skills with an ability to collaborate effectively across business units, functions and teams Excellent interpersonal, written and verbal communication and presentation skills to cater to a variety of audiences at all levels Solutions orientated resourcefulness, demonstrated creativity and abstract problem-solving skills Strong analytical, interpersonal and time management skills Self-motivated and pro-active attitude Developed leadership skills and effective team builder Well-developed project management and implementation skills with the ability to work under pressure, priorities tasks and meet deadlines Ability to create collaborative forums, listen and influence outcome Why Qantas? You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story - get in touch today. Applications close: Sunday 17th March 2024 Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.