Temporary position, up to 3 years Salary: $2,391 to $2,679 per fortnight plus superannuation and a 9 day fortnight. Appointed salary in this range will be based on skills, qualifications, and experience. Are you a flexible, innovative and positive person, with Call Centre experience, who likes working and interacting with customers? Then this may be the role for you Hornsby Shire Council's Waste Branch is currently recruiting a Waste Hotline Customer Service Officer to join the fast paced, demanding, front line customer services team that supports waste management and cleansing service delivery to the Hornsby community. About us Hornsby Shire is located on Sydney's upper north shore, approximately 25 kilometres north of the CBD. Known as the ‘Bushland Shire’, our local government area is characterised by bushland comprising national park, major waterways, natural reserves and rural landscape. The rest of the Shire combines urban, rural and open spaces. About the role Some duties of the role include; · Provision of high-quality customer focused services, in a front-line service orientated business unit, for both internal and external customers across telephone, web, corporate systems and face-to-face communication channels · Efficiently and effectively process, action, resolve and record customer service requests, enquiries and complaints to ensure high levels of customer satisfaction and to maintain Council’s positive community reputation · Liaise and negotiate with council waste and cleansing contractors · Assist in the provision of a broad range of general administrative assistance and support services to the Waste Branch as required About you To be successful, you will require well developed verbal communication skills, strong problem solving capabilities, the ability to provide customer focused solutions and the ability to understand Council's waste services. Benefits of working with us We pride ourselves on having a fantastic culture with a genuine appreciation for work-life balance. Visit hornsby.nsw.gov.au/careers and click on "what we offer" to learn about the wonderful benefits available at Hornsby Council. Please note you must be double vaccinated to work in this position and to attend an interview. For further information, please contact Matthew Collins, Waste Contracts and Services on 9847 6253 Closing date: 26 March 2024 at 11.30pm [ View The Job Description ] [ Preview The Position Requirements ] [ WHS Matrix - Level 6 ]