Location Tamworth, New South Wales Category Office Support Salary $ AUD - $ AUD Annual Posted 11-Mar-2024 Work type Full Time Contact Jo Ellerman Reference BH-157580 Our client a leading provider of healthcare and mobility equipment, dedicated to enhancing the quality of life for individuals with disabilities or mobility challenges. With a commitment to excellence in customer service and a wide range of products and services, they strive to empower individuals to live independently and comfortably. The Role: As the Customer Service Team Leader, you will play a key role in ensuring the highest level of customer satisfaction within the organisation. You will lead a team of customer service representatives, providing guidance, support, and training to ensure that they deliver exceptional service to our customers. This position requires strong leadership skills, excellent communication abilities, and your previous experience in a similar role will set you up for success. Key Responsibilities: Lead, coach, and mentor a team of customer service representatives to deliver outstanding service to our customers. Set performance goals and objectives for the team and monitor performance against these targets. Provide ongoing training and development to team members to enhance their skills and capabilities. Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution. Monitor and analyse customer service metrics to identify areas for improvement and implement strategies to enhance service delivery. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Develop and maintain strong relationships with key customers and stakeholders. Stay up-to-date with industry trends and best practices in customer service management. Qualifications: Proven experience in a customer service leadership role. Strong leadership and team management skills, with the ability to inspire and motivate team members. Excellent communication and interpersonal skills. Solid understanding of customer service principles and practices. Ability to work effectively in a fast-paced and dynamic environment. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. If you are a motivated and results-driven individual with a passion for customer service, we invite you to apply. Please submit your resume and cover letter outlining your qualifications and relevant experience or call Jo Ellerman on (02) 66919106 for a confidential discussion. We look forward to hearing from you