The Ventia Operations Centre has exciting permanent full-time opportunities for vibrant and highly engaged Customer Service Consultants, who are inspired by customer excellence The position is in the heart of the Parramatta CBD, close to public transport. This exciting role will be specifically dealing with our clients within the Defence industry. The position offers $27.66 per hour under our Clerks Award > Adult Level 3. We have 2 positions available, shift times below: Monday 10.30am - 7pm, Tuesday - Friday 11am to 7pm Mon 10am to 6.30pm, Tuesday - Friday 10.30am to 6.30pm You must be an Australian citizen and be able to hold a defence clearance. What do we offer you? Opportunity to learn from industry experts who have a wealth of knowledge. Fun and comprehensive onboarding induction program designed to set you up for success Growth and career progression Access to VenPerks - Ventia's employee benefits platform. Great social events and monthly celebrations, with an amazing diverse group of people. A day in the life: Provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests. Respond to high volume inbound calls from defence personnel and members of the community. Match customer needs to solutions and first call resolutions. Manage and provide exceptional customer experience through dispatching work orders. Case management of service outcomes/managing urgent or high priority work order needing fast resolution. Maintain and update various databases, spreadsheets, and documents. What you bring to the role: Ability to listen and demonstrate empathy to customers. Previous customer service, trade coordinator or call centre experience desirable. Have strong passion for customer experience and effective communication skills. Must be tech savvy, have strong keyboard skills. Resilience when dealing with challenging calls. You enjoy a fast paced, high-volume environment. About Ventia Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate. Diversity Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI, Women, Veterans and spouses, and people with disabilities. How to apply If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button. Position Reference Number: 157515 Job Segment: Call Center, Consultant, Consulting, Customer Service, Contract