What's the job? Provide administrative coordination and support to the Sales & Marketing team Receive and handle incoming enquiries and sales leads in a timely manner and in line with IHG standards Working with key stakeholders across departments to coordinate the sales and marketing agenda Assist with the organisation of conference and events. Adhere to hotel deposit and billing procedures (follow up deposits, send pre-payment advice and ensure it's received, post miscellaneous charges, reconcile billing post event, process commissions). Ensure accounts have been generated by the appropriate departments for each function / event. Maintain open communication and effective relationships with departments Actively participate in all training & development/, ensuring any pre/post course activity is undertaken Always follow safety procedures, and report hazards and injuries as they occurs Other ad-hoc duties - unexpected moments when we have to pull together to get a task done What we need from you Previous experience in a hotel operations and/or sales administrative capacity Knowledgeable of hotel systems including Salesforce and Opera is advantageous Strong interpersonal skills and written and verbal communication Organisational skills - manage multiple tasks and conflicting deadlines and accuracy in all work Collaboration - build and maintain internal and external relationships Attention to Detail