What's the job? - Provide administrative coordination and support to the Sales & Marketing team - Receive and handle incoming enquiries and sales leads in a timely manner and in line with IHG standards - Working with key stakeholders across departments to coordinate the sales and marketing agenda - Assist with the organisation of conference and events. ? - Adhere to hotel deposit and billing procedures (follow up deposits, send pre-payment advice and ensure it's received, post miscellaneous charges, reconcile billing post event, process commissions). - Ensure accounts have been generated by the appropriate departments for each function / event. ? - Maintain open communication and effective relationships with departments - Actively participate in all training & development/, ensuring any pre/post course activity is undertaken? - Always follow safety procedures, and report hazards and injuries as they occurs - Other ad-hoc duties - unexpected moments when we have to pull together to get a task done What we need from you - Previous experience in a hotel operations and/or sales administrative capacity - Knowledgeable of hotel systems including Salesforce and Opera is advantageous - Strong interpersonal skills and written and verbal communication ? - Organisational skills - manage multiple tasks and conflicting deadlines and accuracy in all work? - Collaboration - build and maintain internal and external relationships? - Attention to Detail At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.