Customer Service Officer - Yarraville CSR is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.Part of the CSR family, our Interior Systems Business Unit comprises of Gyprock, Martini, Himmel & Potter. We manufacture and market a full range of products for residential and commercial applications and are the industry leader when providing full suite of interior lining solutions across the building industry.THE ROLECSR have an exciting opportunity for a Customer Service Representative to join our team in in our Yarraville - VIC officeYou will play an essential role in representing our business Customers are the key to our continued success and this role will assist our team in providing an excellent customer experience every time If you are seeking an innovative industry, with engaging customer experiences and a sense of accomplishment … this is the role for you.A typical day looks like:Providing excellent customer service by phone, emailProcessing orders promptly and accurately.Providing sales and support using your product knowledge.Keeping customers updated and informing them of order updates.Understand and comply with Chain of Responsibility laws for configuration of orders and transport.Other general administration as required.Hours of work are Monday to Friday, weekly rotating shifts between 6am-6pm.You will have the following:Have high energy and enthusiasm with exceptional communication skillsBe passionate about customer service with suitable experience to match.Strong attention to detail with accurate data entry skills, SAP experience desirableHave initiative and multi-tasking skillsExperience working in a fast-paced enviromentWhy work with us?Attractive Salary package, 12% Super.Hybrid work arrangement25% Annual leave loadingIn-house training, along with opportunities to partner with an amazingly supportive team.Be part of a great working culture - friendly, collaborative, and welcomingThe opportunity to make your mark in a growing and essential industry.Not only is this a fantastic opportunity to showcase your skills and help our business grow, but you will be part of an organisation that is committed to driving innovation, creating growth for our customers, our business and for you. To learn more about us see www.csr.com.auCSR has a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.