About the Company Our client, a leading baggage handling and travel services company, is looking for a Retail Store Manager to join their team at Perth Airport. About the Role: As Retail Store Manager, you'll be at the forefront of ensuring operational excellence and customer satisfaction within the branch. This role offers an exciting opportunity to lead a dynamic team, drive sales initiatives, and uphold the highest standards of safety and service. You'll play a vital role in maintaining strong relationships with clients, managing day-to-day operations, and fostering a positive work environment. What They're Looking For: Motivated and adaptable individual with a strong background in retail operations and team management. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and a proven ability to lead by example. Adaptability and resilience in high-pressure situations are essential, as is the ability to work independently and as part of a team. A commitment to upholding safety standards, maximizing profitability, and driving sales growth is paramount. Track record of success in retail management Ability to work a flexible roster, including early morning, afternoon, and night shifts as well as weekends. Current Driver's License. Primary Responsibilities: Team Leadership and Development: Recruit, hire, and train qualified staff members. Provide ongoing coaching, feedback, and support to ensure team members reach their full potential. Foster a positive and collaborative work environment that promotes teamwork and accountability. Operational Excellence: Ensure compliance with safety protocols, company policies, and procedures. Oversee day-to-day operations, including cash handling, inventory management, and facility maintenance. Develop and implement strategies to optimize efficiency and productivity. Client Relations and Sales Management: Build and maintain strong relationships with retail clients and contract managers. Collaborate with the team to develop and execute sales initiatives to achieve targets and KPIs. Analyse sales data and market trends to identify opportunities for growth and improvement. Communication and Reporting: Effectively communicate company standards, goals, and expectations to team members. Liaise with management on operational issues, staffing needs, and performance metrics. Provide timely and accurate reporting on sales performance, operational metrics, and customer feedback. Customer Service Excellence: Always ensure the delivery of exceptional customer service. Address customer inquiries, concerns, and feedback promptly and professionally. Lead by example in providing personalized and attentive service to every customer interaction. If you thrive in a fast-paced setting, enjoy team collaboration, and have a passion for delivering exceptional customer experiences, this role is perfect for you. If you're keen, please apply or reach out to learn more about this opportunity.